Last updated: October 25, 2026

This Privacy Policy explains how Santo Domingo Taxi (“Santo Domingo Taxi,” “we,” “us” or “our”) collects, uses, shares and protects personal information when you use SantoDomingoTaxi.com, request a quote, make a reservation, contact us, or use our private transportation, tour or excursion services in the Dominican Republic.

1. Information We Collect

Information you provide. When you request or arrange a service, we may collect your name, email address, telephone or WhatsApp number, pickup and destination details, travel date and time, passenger and luggage information, flight details, accommodation information, special requests, and the contents of your communications with us.

Payment-related information. When payment is required, information needed to arrange or document that payment may be processed by us or by a payment service provider. The information collected depends on the payment method and the provider used for your reservation.

Website and device information. When you use the website, we and our service providers may receive information such as your IP address, browser and device type, approximate location, pages viewed, referring page, date and time of access, and interactions with the website. This information may be collected through cookies and similar technologies.

2. How We Use Information

Respond to questions and provide quotes.
Confirm, coordinate and operate transportation, tours and excursions.
Communicate pickup instructions, schedule changes and service updates.
Provide customer support and maintain appropriate business records.
Protect passengers, drivers, the website and our business from fraud, misuse and security threats.
Comply with legal, accounting and regulatory obligations.
Understand website use and improve our services, content and marketing.

3. Consent and Applicable Law

When you knowingly submit personal information to request a quote, reservation or other service, we use that information to respond to and fulfill your request. Where consent is required for a particular use, we will rely on the consent you provide. Our handling of personal information is also subject to applicable Dominican Republic law, including Law No. 172-13 on the Protection of Personal Data, as applicable.

4. When We Share Information

We may share personal information only as reasonably necessary with:

Assigned drivers, guides, transport partners and tour or excursion providers that need the information to operate your requested service.
Companies that support our website, forms, hosting, email, communications, analytics, security and business operations.
Payment providers when they are used to process or arrange payment.
Government authorities, courts, advisers or other parties when required by law or reasonably necessary to protect legal rights, safety or security.
A successor or prospective successor in connection with a legitimate business reorganization, sale or transfer, subject to appropriate protections.

We do not sell or rent personal information.

5. Cookies, Analytics and Website Communications

Cloudflare also provides website security, content delivery and cookieless website performance measurement. This performance monitoring is separate from the optional Google Analytics and Zoho SalesIQ services described below.

Essential technologies support website operation, forms, security and remembering your privacy choices. Optional Google Analytics and Zoho SalesIQ live chat are blocked until you allow the corresponding category. You can allow Analytics and Live chat independently, accept both optional categories, or reject both. Rejecting optional technologies does not prevent you from using our quote and contact forms.

When you allow Analytics, Google Analytics measures page visits and interactions such as contact-link clicks and successful quote or inquiry submissions. Our custom form events use static form identifiers and names; they do not include your form answers, name, email address, telephone number or travel details. Google may process device and usage information under its own privacy terms.

When you allow Live chat, Zoho SalesIQ loads its chat service and associated technologies. Information you enter into chat is processed to respond to your request. Zoho may also process device, usage and interaction information under its own privacy terms.

We remember your category choices in a first-party cookie named sdt_privacy_v1 for up to 180 days on the browser and domain where you make the choice. This cookie stores your preference settings and expiry, rather than form answers or contact details. You may be asked again when it expires, when cookies are cleared, or when you use another browser or domain.

Use Cookie settings in the website footer to change or withdraw optional consent at any time. After an optional service has loaded, withdrawing consent reloads the page to stop it loading again; our controls also remove first-party Google Analytics cookies. Withdrawal does not erase information already processed. Cookies belonging to a provider’s own domain may need to be removed through your browser settings.

You can also use your browser settings to block or delete cookies. Blocking essential technologies may affect forms, security checks or other website features.

6. International Processing

Some technology, communications, analytics or payment providers may process information outside the Dominican Republic. When we use such providers, we take reasonable steps appropriate to the service and applicable law to protect the information involved.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining business and accounting records, resolving disputes, protecting security, and complying with legal obligations. Retention periods vary according to the type of information and the reason it is held.

8. Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law and any legal or contractual limitations, you may ask whether we hold personal information about you, request access to it, ask that inaccurate information be corrected or updated, or request its deletion or exclusion from certain processing. You may also withdraw consent for a consent-based use, without affecting processing that occurred before withdrawal.

To make a request, contact us using the details below. We may need to verify your identity before responding. We may retain information when required for a confirmed service, legal obligation, dispute, security purpose or other lawful reason.

10. Children’s Information

The website is not directed to children. An adult arranging transportation may provide limited information about a child, such as age or child-seat needs, solely so that we can prepare and operate the requested service. The adult providing that information is responsible for having authority to do so.

11. Third-Party Links

Our website may link to websites and services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal obligations change. The “Last updated” date identifies the current version. Material changes will be posted on this page and will apply when posted unless applicable law requires otherwise.

13. Contact Us

Questions or privacy requests may be sent through our contact page, by email at [email protected], or by telephone/WhatsApp at +1 305 204 6504. Our website terms are available in our Terms of Service.